Totem Acoustics Customer Service

I have had the opposite in that the company went out of the way , twice , to replace blown drivers. I owned the Shamans and was in love with them . Call the company and ask for Lucy. She and Vince are often busy on the road all over the world showing at every event but you may can catch her . Tell her Brent in South Carolina said hi. Audition their speakers and prepare for some of Vince s magic! They do not make a single dud .

i have had a few emails going back and forth in the past with these folks and response has been good. I have also called them a few times and either talked to a rep right then or they called back usually the same day. give them a call and tell them you are unhappy. i agree with brainwater, they don't make a single dud. I own 2 pairs of their speakers currently. I also had the chance to talk to vince at he2003 before the show opened a couple of days. very nice guy and very resourcefull for ideas.

I also have Totem Speakers (Dreamcatcher HT package). I had a question in the beginning. Called the phone # that came in the manual. Got right through, they directed my call to a tech to help me, great service IMO.

I think the responses reveal the problem you are experiencing.

Everybody who has had good service from Totem has ALREADY bought thier products.

So,
What you need to do is go out, buy one of thier products, then send them a new email, informing them you have one of thier products, then ask them for a list of local dealers so you can finally purchaase those totems you always wanted.

hehehhe

Who is the absolutely beautiful woman I've twice seen in Totem's room at two Stereophile NYC shows?