Totem Acoustics Customer Service

i have had a few emails going back and forth in the past with these folks and response has been good. I have also called them a few times and either talked to a rep right then or they called back usually the same day. give them a call and tell them you are unhappy. i agree with brainwater, they don't make a single dud. I own 2 pairs of their speakers currently. I also had the chance to talk to vince at he2003 before the show opened a couple of days. very nice guy and very resourcefull for ideas.

I also have Totem Speakers (Dreamcatcher HT package). I had a question in the beginning. Called the phone # that came in the manual. Got right through, they directed my call to a tech to help me, great service IMO.

I think the responses reveal the problem you are experiencing.

Everybody who has had good service from Totem has ALREADY bought thier products.

So,
What you need to do is go out, buy one of thier products, then send them a new email, informing them you have one of thier products, then ask them for a list of local dealers so you can finally purchaase those totems you always wanted.

hehehhe

Who is the absolutely beautiful woman I've twice seen in Totem's room at two Stereophile NYC shows?

I am a dealer for Totem in New Jersey. Let me know where you are and I will check to see if there is a local dealer for you. If not, maybe I can help you.

-Matt
Owner, Symphonic Audio