i have had a few emails going back and forth in the past with these folks and response has been good. I have also called them a few times and either talked to a rep right then or they called back usually the same day. give them a call and tell them you are unhappy. i agree with brainwater, they don't make a single dud. I own 2 pairs of their speakers currently. I also had the chance to talk to vince at he2003 before the show opened a couple of days. very nice guy and very resourcefull for ideas.
Totem Acoustics Customer Service
I am not sure maybe I have the wrong email address for Totem ([email protected]), but I have just about formally crossed their products off my list due to their lack of email response. I have sent several emails asking for a list of dealers in my state and have not gotten one response.
Anyone else have this issue? Is their customer service that bad?? Maybe they don't need the sales????
Anyone else have this issue? Is their customer service that bad?? Maybe they don't need the sales????