BAT Service

After 6 and a half years of continuous use a transformer in my Balanced Audio Technologies REX Pre-amp control unit failed. Included in the shipping to BAT was a letter I wrote informing them that I would be out of the country for a couple of weeks and asked if they would ship back the equipment around the time I would return. They were kind enough to have the pre-amp shipped so that it came back the day after I returned.

BAT also requested that I send them my REX pre-amp power unit for a circuit upgrade. I did so and received if back 5 days after I had sent it.

All the work was done at minimum out of pocket costs to me. I can assure you BAT did not make any money for this work and probably did it at some costs to themselves.

I wanted to share this experience because in this day of companies coming and going I feel it is important to know there are companies that stand rock solid behind their products.