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Contacting Classic Records / themusic.com

Can anyone help me out. I recently purchased 2 copies of Pete Townshend's Who Came First Classic Records 200g version from themusic.com. When they arrived both were flawed with what looks like marks on the stampers. I have sent two emails to them in order to return the albums for exchange and they have not responded. I have not be able to find a phone number for them either. They are a sister company to Classic Records. I recently sent them an email explaining my problem and have no heard from them either. Again I have not been able to find a phone number.

I found a forum discussing the problems Classic Records has had with the 200g series. I am wondering if they are trying to avoid responding because of it.

Does anyone have any suggestions of how to get in direct contact with them?

Thanks
Ag insider logo xs@2xmaxsound2000
narrod
1,064 posts
 
Never buy directly from them. Use one of the retailers such as Acoustic Sounds or Music Direct. They will replace defective product. As I said, Classic and The Music suck.
Ag insider logo xs@2x
maxsound2000 OP
26 posts
 
Thanks all for your replies. Yesterday I received an email from themusic.com saying they will replace the albums. It only took a month. They said they open and look at replacement albums. Today I received an email saying they opened a couple replacement albums and those had the same marks on them as mine. They were going to search in other batches to find any good copies, hopefully.

I do hope they get their act together as they had a great reputation until recently. I wonder if their just announced Clarity Vinyl series will improve their standing in the vinyl community.

I have purchased several albums from Music Direct and have returned several, no questions asked. They are fantastic.

Happy Listening!
stick70
64 posts
 
I just purchased one of the new clarity vinyl LP's. I didn't find it better than what's currently out there. Funny thing is I received and e-mail from music.com (where is purchased it) recalling the LP. I'd hold off a bit before you invest in the Clarity Vinyl.
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