my story goes like this. I purchased a Samsung flatscreen. After six months, it died. Did a warranty claim, And someone came out and fixed it. Then in another few months, it died again. Had to really ride Samsung’s leg to do a warranty repair, but they did. After that, found a Monster Power HTS 3500 power conditioner on craigslist(nib for only $50). Have moved on to an Audioquest Niagara 3000. It could’ve been a total coincidence, but after purchases of power conditioner, never have problems with anything. I can’t remember the last time I had to go reboot something. Once found a Tripp line conditioner https://share.google/QQCI5UTrLcoaA4MfYat Goodwill and gave it to a neighbor and she likes how it cleaned up the tv. Said it looked like she had cable.
Bluesound Vault 2i died
I bought a Bluesound Vault 2i around 2022 and it has worked well since. I ripped all of my 400+ Cds onto it and used it for streaming. Most recently it asked for an update to which I complied. However, when I returned to check up, the device was stuck with a red dot on the front. My iphone app could not find the device. I disconnected and reconnected several times, including twice over night. I plugged in the ethernet directly to my Xfinity modem but to no avail. After contacting Bluesound support, they asked me to attempt rebooting several more times to no avail. Then they said I was out of the 1 year warranty, so my only option was to send it in and pay for 3rd party repair, or spend another $1000 on a new device from bluesound. That seems like an awfully short life for a piece of audio equipment (still have functional amps from the 70s) and has really soured me on Bluesound. Where did I go wrong? System: Parasound P6 and A21+ preamp/amp, topping DAC, Tekton moab speakers. I don't know what to expect from this community, other than perhaps a pat on the back "there, there..."
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@boxcarman plus one ... |
Implied warranty of merchantability Under the Uniform Commercial Code, most states imply that goods sold by a merchant must be fit for ordinary use and of reasonable quality. If a $1,000+ item fails prematurely from a defect, you may argue it was not merchantable, even after the express warranty ended. For a $1,000+ item, what matters most How long after purchase did it fail? A failure shortly after the warranty expires is a stronger claim than one several year later. What caused the fault? A manufacturing defect or known issue is stronger than normal wear, misuse, or accidental damage. What did the warranty say? Look for clauses about implied warranties, exclusions, arbitration, and limitations on remedies. Which state’s law applies? Consumer protection varies significantly by state. If refused, consider a complaint with your state attorney general, consumer protection agency, or small claims court. Even after a one-year guarantee expires, U.S. consumers may have rights under implied warranty laws, Magnuson-Moss, and state consumer protection statutes. A $1,000+ price tag strengthens the argument that the item should have lasted a reasonable time, but success depends heavily on the facts and the state law. Contact a Citizens advice Bureau. |
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