Visited a Store and was shunned


I live in an area where brick & mortar stores are not easily assessable to demo equipment. While traveling for business, I decided to stop by an establishment on the U.S. West coast. My interest was in the Dynaudio Confidence 20 since I’m looking to upgrade from the Contour 20i. I’m not here to name names or throw anyone under the bus, just purely to voice my frustration and disbelief on how I was treated.

I was greeted with skepticism and a general lack of interest in discussing the product. There were two gentlemen working that day and neither had any interest in answering questions or providing a listening demo. As a matter of fact, when I asked to listen to the Confidence 20 speakers one of them immediately said “no way”. Both speakers were on stands sitting next to several amplifiers so it wouldn’t have taken much time to setup.

I was intent on making a purchase that day and having the speakers shipped to my residence, but decided to leave the store based on my experience.

It’s a shame that most of us have to relay on equipment reviews when establishments such as this lack interest in the customers that support the hobby.

vette5451

Was in Seattle the past two days and stopped at I store I wasn't aware of in the past. Tune HiFi. Learned of them having a desire to hear PMC transmission line speakers. Their phone number didn't work, but they responded to an email, asked what I presently have and what I was using to drive them. A in small jamned packed with speakers, but they had the speakers set up with Naim as I have a Naim preamp. Good guys and I like what I heard, but it is the beginning of such a journey and they weren't at all pushy.

 

 

I have shopped at a local stereo store near my home in Cuyahoga Falls. In fact I have gone there a few times over a decade and longer.  Different ownership and different sales people gave me poor to good experiences. I think making an appointment is always best because it sends the message you can buy, although you may not. Obviously the better the listening session, the more likely you would come back.

These guys are 🗑️ garbage, I was just discussing this yesterday 

I was distributing Denafrips for over 18 months until I got injured last year 

the manager quit as well as myself ,all buyers should ge treated with respect and dignity, I was instructed to do business on a $$ only basis ,after owning a brick and mortar store for a decade and 50+ years in Audio ,as a Audio community 

this should be a standard , I was trying to help YG acoustics with their entry level 

very good Peak line , my good friend and excellent dealer at Perrotta consultants 

I was told does nt fit their standards after selling Audio for over 20 years .

thus snobbery low IQ mentality is what is ruining this great Hobby and passion 

as Audiophiles,call me old fashion but Every small buyer becomes larger more educated buyers at some point ,we all start at the basics then work our way up.

just expose these losers and move on to a store worthy of your business !!

As a late comer bucket list audiophile, my first audio store introduced me to great Sonics in GoldenEar Triton speakers with Parasound electronics. BUT at the second audio store, was a hard sell salesman pushing hard for a budget which as a newbie I had no clue yet. So I just said 10k so he showed me a system that sounded meh. After that, I didn’t trust dealers anymore so I built my first system piece by piece from deep researching reviews in TAS, Stereophile, and online reviews.

When I was close to being done with my audio chains, I found a trustful dealer whom I could trust - Christopher Thornton at Artisan Fidelity which I purchased tonearms and IC.  At AXPONA 2022, I loved the sound of the Vimberg Mino D but it was way out of budget, especially with the 9k diamond tweeter upgrade. Upon telling Christopher, he called the dealer to negotiate a lower price. A bit of back and forth as I raised my budget as they lowered the price so now I’m a proud owner of these wonderful speakers. 

name the store.
at the bare minimum, name the store.
it does us no good otherwise.