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Roon Issues - Not able to play certain tracks

I have been running into this issue when Roon is in the radio mode where spontaneously it runs into a track it can’t play. It just sits there trying to play it. 
When I go to that album and attempt to manually play that same track on Qobuz the result is the same - it won’t play. Plays other tracks from the albums just fine. 
If I go back to Roon radio and skip that track the next song is played no issues.
No such problems with Tidal. 
 

I have rebooted the Roon Nucleus One, rebooted my network, rebooted my DAC. 
Even signed out of streaming services and signed back in. No bueno. This is in addition to it being sluggish and requiring an almost daily reboot to maintain sound quality and proper operating speed. Now this…
 

Anyone else with this problem? 

audphile1
mclinnguy's avatar
mclinnguy
1,064 posts
 

Well, I decided to try Roon with Qobuz this morning, and after a dozen tracks including one I know wouldn't work previously, all seems to be playing well. Visited Roon forum and noticed this from Peter Lie (Lumin guru): just 5 hours ago, don't know where he sourced this from yet though; it implies it is just Canada affected? I don't know but I assume others with issues were outside of Canada? Could someone confirm? 

wkliePeter LieFirmware Lead of LUMIN Network Music Players

5h

From Qobuz:

We have identified the source of the playback errors: it is a caching anomaly with our CDN provider.

In practice, some distribution servers are hosting a corrupted or incomplete file. Since each audio quality corresponds to a separate recording, switching quality often allows you to fall back on a healthy file and work around the issue.

Our teams are currently listing the affected tracks and carrying out a gradual cache purge. The situation should be resolved very shortly.

Thank you again for your patience and understanding.

The Qobuz Team

 

audphile1's avatar
audphile1 OP
7,824 posts
 

@mclinnguy 

I’m in the US. 
Pat Metheny “Alfie” still won’t play...just checked. I won’t bother with more tracks as this is enough confirmation for me. 

Think about how bad this is. It’s been going on for around 2 weeks now, may be even longer. At least Roon addressed the issue by skipping the unplayable track. 👍 for that although it took a while
 

mclinnguy's avatar
mclinnguy
1,064 posts
 

Yes, I spoke too soon! I have had some now as well.

dinov's avatar
dinov
870 posts
 

I’ve also experienced the Qobuz song stalling issue and it seems like the last update with Roon fixed that. That was maddening. I’m also in the Roon QNAP update group. So after researching and worrying about if I’ll be able to continue using ROON after April 20 I bit the bullet and ordered a Nucleus One. I’m hoping that will not only solve the problem but improve my overall experience with ROON albeit it worked pretty good running the server on the qnap nas. I just hate that qnap let us down like this but I’ll continue to use the nas to store my music.

earthtones
116 posts
 

Two tracks that would not play for me that are now playing 1) Stevie Wonder, Talking Book, I Believe 2) Beatles, Abbey Road, I Want You (She’s So Heavy).

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