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Trouble with Qobuz

Hello all - I am running an Innuos Zenith Mk3 into the DAC 2 contained in my McIntosh 9500 integrated.  The Innuos is hardwired to a Google Mesh extender.  I use Qobuz to stream music. And that's the problem.

The Innuos is compatible with Qobuz Connect.  Connect worked for a while but now is, at best, intermittent.  When it's not playing the app just tells me that a song cannot be played due to an unidentified "error."

Qobuz plays perfectly on the Innuos Sense app and the BluSound app.  

I contacted Qobuz through their chatbox.  I was first given to an AI functionary.  I was offered generic and worthless suggestions.  I was soon transferred to a real person.  I was given, again, very basic and worthless suggestions.  My problem now is that I haven't heard from Qobuz since December 5, even though I have sent 2 follow up texts.  I have also emailed Qobuz which has gone unanswered.

My questions to you all are:  Do any of you have suggestions as to how to fix my Qobuz technical problem?  If not, do you have any ideas as to how I can get Qobuz to respond to me?

Thanks!

Ken

kenrus
billsw
27 posts
 

The Qobuz Connect issue seems to be better, but still not fully resolved, dropping about 1 track in 30 on my Simaudio 891 preamp, which is hard wired with a fast ethernet connection.  

The issue may be limited by the DNS and therefore not specifically related to the preamp handshake or the speed of my internet service per se.  Does anybody have experience changing their DNS from you internet service provider, Comcast in my case, to Cloudflare or Google?

vinylastor
1 posts
 

I also use Moon 891and have problems with Qobuz service. Suddenly just stop playing albums. This happens frequently. TIDAL seem to work much better..

 

Hardwired system, high speed internet, latest versions, restarted routers etc.

 

Also tried DNS cloudflare settings. Did not work for me.

 

Very frustrating with Qobuz ready costly hardware.

 

Problem seem to be on the Qobuz side since Tidal works much better

benstelz
50 posts
 

I love Qobuz for sound quality. I hate Qobuz for everything else.

Their app is not the best (on Android at least, can't speak for Apple). Lots of weird behavior and even the UI is not great.

Their streaming is slower on my desktop with or without Roon, Tidal much faster to start playing a track. This is with gigabit internet so no problem there.

Their catalog sometimes has weird holes in it. Every service has their problems here but I encounter this more with Qobuz than Tidal or Apple Music. 

Too bad, I love the SQ probably most above any other service. Wish they would get their stuff together.

audphile1's avatar
audphile1
7,822 posts
 

There’s a known issue going on with qobuz where some tracks are not playing. 
Apparently they’re migrating either within the same cloud service or to another cloud service. Don’t know don’t care. Had enough with them and roon. 
Using tidal and jplay to stream now. No issues. 

kenrus OP
64 posts
 

I started this thread back in January. Qobuz has just kept getting worse. Over the weekend fully 1/3 of the songs I wanted to play, even those in my favorites list, just wouldn’t play. I think Qobuz sounds better than any other streaming service, but I’m about done with it. I may have to go back and try Tidal again. 

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