Hello everyone, this is Melody.
Hi @jjss49 , I just took a moment to check, and it seems this order was not handled by me personally. The communication on Audiogon is currently being managed by my colleague Joe. I have just spoken with him, and he mentioned that he has already replied to you. However, it is possible that due to a system or network issue, the message was not successfully delivered, and he did not notice it either. We sincerely apologize for the delay and for keeping you waiting. He would like kindly asking whether you could break the faulty tube or cut the pins and send him a photo for confirmation. Once he receives it, he will promptly arrange a free replacement for you.
Please rest assured that this is fully in line with our after-sales policy, which is always open and transparent.
If anyone has any questions after purchasing our products, you are always welcome to contact our after-sales support email at any time.([email protected])
Thank you all very much for your support, understanding, and trust.
Paging @psvaneaudio @psvane @psvaneofficial [whoever the official is]
See @jjss49 ’s post directly above. Hopefully you can step in and ensure the tube replacement(s) issue gets resolved, as good as or better than you helped me out.
Please advise next steps for resolution, and then all of us here will be watching how it turns out for jjss49. Thank You
at the risk of creating a small sidebar here
i recently ordered a set of 101d horizon tubes from psvane for my lampizator dac... they arrived, supposed to be a matched pair, but one tube had bad silkscreen imprint, and was noisy at the outset .. melody first answered quickly when i raised this as an issue... but there has been no response for a few days now since i requested replacement given that the noisy tube has stayed noisy (some get quiet after being in the circuit for a while and settled in, but not in this case...)
so we shall see
well unfortunately the frustration continues...
after sending them pictures of my having destroyed the noisy tube they originally sent me (which they insisted on, prior to shipping a replacement) i received the replacement today and it was sent in a naked single box holding the vacuum tube, without any protective foam or popcorn, and of course the damn tube is broken inside... i won’t embarrass them further by posting a pic here of how carelessly it was packed and shipped, a 12 year old would have done it better...
i did send pics to melody, and i have asked for a refund for the purchase... it is time to cut bait... was curious to try a pair of these 101d tubes in my lampi DAC but it is evidently not to be 

hopefully others will have better luck and i am an outlier data point