Getting what I paid for - gut check please!

We're hearing one side of the story. Don't be so quick to tar & feather the manufacturer.

 " It was a previous-generation model made available at a price significantly lower than the current generation model.  I paid for the item in full prior to pick up. :

Why did he pay in advance when he could have paid upon inspection at the store?

Usually when there's a 'significant' reduction in price there could have been some compensations for a reason AND the unit IS still under warranty!! 

Sounds like the buyer got a great deal but he's just not happy. So, the simple solution is... return it and PAY FULL PRICE.  

I'm iffy on the face plate although my gut says they should exchange it for no charge. But a warranty is ALWAYS from the date of sale for a new unit unless there is an agreement otherwise.

@gdaddy1 agree

No the manufacturer should not be named. A previous model was purchased. Got it at a big discount. Was it new in unopened box etc.  So you want everything for a big discounted price.

Do you like the sound you are getting?   Can you purchase another dac from another manufacturer for the same price that will sound as good?  Do you anticipate having repair issues with the dac?  

Sounds like you got a great value for your money. Didn’t ask any questions and assumed the rest. You made a decision because of the price and now you are complaining. Please

Although you paid in full before pick up, you had the option to refuse the item and ask for a refund at that point. I understand the lure of a new toy and you thought you could live with the issues.

If this item wasn't advertised with the issues described above prior to the sale, I'd demand he make it right or return it.

Thanks for the feedback.  This was a sincere request for information on what’s standard practice and for opinions on what I should reasonably expect as a customer, not a veiled effort to complain about the industry or flame a manufacturer.  I don’t see any evidence of shadiness, just some sloppy communication, and I have no intention of naming the company.

Based on feedback here, I pressed them on the faceplate issue, and they agreed to replace it free of charge.  

I do wish they had explained before I paid (which I had to do via bank transfer prior to pickup) that this was an ex-demo unit, not just an NOS older model, and that the warranty period would be shortened on that basis.  None of this was clear until I got the unit home and read through the materials.  The bottom line, however, is that I still see this piece as good value with the remaining warranty in place, and I have no reason to believe this was an effort to deceive or wriggle out of a standard policy.  I can live with it on that basis.

It surprises me that this thread elicited such strong emotions.  I hope everyone can take a moment today to stay positive and enjoy the music.