Question with respect to the Ops issue for you more technically inclined folks who've responded - since supposedly streaming movies and tv programs requires more bandwidth than music why wouldn't the OPs issue also occur with those if it were modem equipment or setting issues? Txs
Big issue with my fiber optics internet for Qobuz streaming
I just switched from cable to fiber optics for internet. Both download and upload speeds have been upgraded to over 600 Mbps, so speed should not be an issue at all. It came with a modem (AT&T BGW320 model), which handles the fiber-to-Ethernet conversion and also serves as a router.
For TV, video streaming, and cell phone access, the experience has been great—better than ever. However, when I stream Qobuz hi-res music, particularly 24/192, it continuously pauses, drops out, and/or skips tracks from time to time. Sometimes even lower-resolution music has similar issues.
I called AT&T support, and the technician performed a detailed diagnosis and reset from his end but found nothing he could address or offer to resolve the issue. He suggested raising the issue with Qobuz.
What could be the reason? Have you encountered such an issue? How did you resolve it?
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@lanx0003 This may or may not help but I am doing exactly what you seem to be about to try. I have an ATT BGW320 (which you have to use because the ONT is built-in - AT&T doesn't provide a separate ONT). Since I already had my own Asus mesh system (XT8), I set the BGW320 to passthru and turned off 2.4 and 5 transmitters. This avoids the problems of double NATing and additional congestion on the networks you actually want to use (Netgear). I have not modified the MTU setting for either router. I stream Qobuz without problems. Honestly, it sounds like a quirk between the AT&T router and your streamer. If it worked before with the Netgear and that solves your current problem, this is even more likely. My streamer (Lumin) does not do WiFi and my Mesh layout doesn't place a node near the equipment rack so I have a Netgear range extender providing an ethernet connection to the Lumin which is a little different than your situation. My AT&T internet has been rock solid but I have only had it since last July. Where I previously lived, people with AT&T had lots of problems so those issues are probably regional. |
Hey @lanx0003 try this in this particular order/ 1. Power down your streamer - turn it off and unplug it. This should clear out memory, buffer, etc. do not restart it from software/app as it may not result in clearing out cache or buffer 2. power cycle your DAC - turn it off, unplug it. Wait 30 seconds plug it back in. Let the dac boot up. If it doesn’t solve the problem it’s most likely your streamer that went kaput |
I have the same setup a you do re AT&T router, fiber network, etc. I was having issues with being able to access qobuz connect (via bluos controller) and it finally boiled down to needing to whitelist the qobuz website on the router using AT&T Smart Home Manager. Sounds like your problem is a little bit different, but you might want to check those settings to make sure qobuz is on the whitelist. FWIW - both qobuz and Bluesound techs were nearly worthless on this issue. |
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