Have never had an issue with The Music Room - have bought from and sold to them on a few occasions. I live on the east cost and although I always felt I either paid a bit too much or that they gave me a few dollars less for my pieces, I was happy with the components and level of service I got in return. The transactions were pretty clean however, there are now some solid options available with other business closer to me. Places I can drive to and work out a deal on my gear or to upgrade in person. I value that over any phone or email situation. Look, TMR isn't the only game in town. If you don't like their offer or feel they have changed their business model, try elsewhere; you have options. Just my opinion.
The Music Room is Slipping
I cannot recommend doing business with them any longer. They DEEPLY lowball you when you sell them gear and then forget all about the mass profits they made on you when you are looking to buy something from them, They offer to stand behind a purchase, yes... but the reality is that it is all about max profits on used gear and lack of any sort of support or consideration going forward. They are nothing more than a pawnshop for audio gear and I am done with them.
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- 190 posts total
@passthedutchie (from the left hand side) + 1 |
Hi, I live in the Denver area, so I can pick up and drop off my items at their location in nearby Erie, CO. I save a ton on shipping, particularly if the item is heavy. So far, I have sold to TMR: two preamps (ARC and Mytek), three sets of mono amplifiers (PS Audio, Boulder, Clayton), a stereo amplifier (Spectron), a pair of speakers (Thiel), an FM tuner (Magnum Dynalab), a DAC (PS Audio), and a headphone amplifier/preamp (Pass Labs). So far, I have purchased from TMR: Internet Media Tuner (Magnum Dynalab), a DAC (Chord), a streamer (EMM Labs), and a preamp (Audio Research), and several sets of RCA interconnects (Audio Quest, Cardas). Thinking back over these 15+ transactions, I have only had two issues: The 30 year old Thiel speakers that I sold had a minor age issue with the tweeter surround. A replacement pair was sourced from Coherent Source Service (+1 to Thiel owners group) and TMR installed them before they were sold on to a new user. We agreed on the price/cost in advance and we both were satisfied. The second issue was a partially defective digital output on the MD internet media tuner that I discovered after purchase. (TMR offered to fix it, but I chose to re-negotiate a lower purchase price). Again, win-win. So, I am a committed repeat customer of TMR. I recognize that I might get less in trade, or pay more for a purchase, but it is worth it to have transactions that are safe and hassle free. BTW, I have been scammed on audio gear in the past, so a safe transaction is something that I recognize has value for me. I still will selectively buy audio gear from other sources, but I either want to see it in person, or really vet the seller. I do continue to buy from other brick-and-mortar stores when it makes sense to do so. YMMV. |
- 190 posts total