The Music Room is Slipping

I have been doing business with TMR for over a decade.  Until a year or two ago, I was always delighted eith their offers and customer service.  They gave me a good customer discount and if it was a big purchase the discounts were above and beyond my expectations.  In addition, I lived nearby their location and ofter went over there and to them face to face.  It was great.  But ... not so much anymore.  Their offers are low, the won't give a discount if I ask for it and the relationships seem more mechanical than personal.  One of their sale guys even admitted it.  He is a good guy and I like him.  Mostly, the only reason I still do business there is for convenience.  Generally speaking, I am very pro business.  They need to make a good profit and grow their business.  But, they have shifted too much and have lost a lot of my business.  I hope they take these posts to heart.  If you are new to using TMR, I can understand why you think they are great, but if you have been doing business with them for years, you will notice the difference.

high class problem for a group of well heeled but cheap hobbyists belly aching about getting screwed over by a small business when buying or selling used expensive toys

I have only had great interaction with them and they provide a great service for audiophiles allowing us to change out things without too much of a loss.

TMR is a totally professional company in every regard. Communication, packaging, and shipping are second to none. Personally, I’ve been treated more than fairly.

Quick story: a few years ago they sold me a high-end stereo power amp. It has three blue LEDs on the fascia and although the amp was fully functional, one of the LEDs was out. They sent me a call tag, I shipped it back for repair, and they found that the replacement LED was a slightly different hue. So they replaced all three LEDs for consistency of appearance. I also had them recap the amp while it was on the workbench, and they did that for a very reasonable price. The LED repair and two-way shipping cost me nothing; TMR took care of it.

It’s been my experience that most people who complain about retail businesses making a rapacious profit are not very economically literate. 90% have zero understanding of how expenditures like personnel, lease payments, heating and power, building maintenance, insurance, taxes, and many more factors legitimately affect the price of goods sold. 

I have have been treated fairly by TMR