The Music Room is Slipping

@atulmajithia "My point was for my wanting to return something that I considered to be defective. In that case, I am not supposed to be charged a shipping nor a restocking fee, am I correct? My fear is that it's up to the dealer to decide if the product is defective in his/her mind, and therefore up to him/her to decide if they will charge me for a normal return or a defective product return. Mind you, it's because of this concern that I still haven't pulled the trigger on the purchase. I am a little worried about how critically are their employees evaluating the correct working of items (speakers are especially vulnerable in this regard). I'd especially be interested in hearing from @tmraudio"

Here;'s a novel idea, their phone number is listed on their website call and ask to speak to Josh regarding your concerns that would seem to be the practical way to deal with them versus posting on the thread expecting others to be responsible for allaying your jitters

“Hard to find an issue here”

@kerrybh - Pretty much sums up the whole thread - IMO.

@facten : I'd much prefer to hear actual user experiences with such a situation. I worded my original post in the way that I did was merely to establish a context. I wasn't making anyone "responsible for allaying my fears".

I think that it being on the post could also potentially inform other readers of the post; I have learned a lot from just following posts, even though I rarely post myself.

Buying used isn't for everyone, yes there are risks related to the money saved...some are better off buying from a local dealer...

@jl35 Buying used isn’t for everyone, yes there are risks related to the money saved...some are better off buying from a local dealer...

This is part of the problem or cause, LOL.  My local dealer has neat stuff to buy!,  then it’s getting rid of the current stuff to free up a space for a new amp or device. 

Years back I would sell some of my older gear that was in really nice condition, or serviced, or upgraded etc.  Sold pieces to TMR before too like this. Not a problem some years back. They bought it from me, resold it, no issues.   Now days, they are a lot more picky about buying anything they consider old or vintage or not as familiar with in some cases. A few times they called me to ask about some older tube amps they would not buy, and later bought from others and did well with them, and I tracked the sales. Next thing you know there were 3-4 different pairs of them up on the site, did not last long, and sold quickly. Not seeing as much of the 10+ year older stuff on their site any more. Time to start re-visting other sites for this kinda gear. There is a huge market for this stuff in my region of the US, and new stores popping up that sell it with repair techs that know it well. Other options.  

Not going in to details but seems they’ve changed their policy and process some too. Companies learn and evolve.  Whatever it takes to stay in business, survive, stay relevant, and thrive - good for them.