Curious. I bought a pair of speakers from them over the summer, found a killer dealer on better ones shortly after, asked for a return and bingo, no problem. I too of course had to pay shipping and restocking. I should have stated "In my experience with them..." Interesting you had a different experience.
The Music Room is Slipping
I cannot recommend doing business with them any longer. They DEEPLY lowball you when you sell them gear and then forget all about the mass profits they made on you when you are looking to buy something from them, They offer to stand behind a purchase, yes... but the reality is that it is all about max profits on used gear and lack of any sort of support or consideration going forward. They are nothing more than a pawnshop for audio gear and I am done with them.
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@thecarpathian I am sure over time things change. This happened a year and a half ago, and I would think their volume tripled since then and they don't have time to call every customer. Overall, they have the goodies and they are attentive and professional, that's what matters. |
@facten, @thecarpethian, and also, @tmraudio: My point was for my wanting to return something that I considered to be defective. In that case, I am not supposed to be charged a shipping nor a restocking fee, am I correct? My fear is that it's up to the dealer to decide if the product is defective in his/her mind, and therefore up to him/her to decide if they will charge me for a normal return or a defective product return. Mind you, it's because of this concern that I still haven't pulled the trigger on the purchase. I am a little worried about how critically are their employees evaluating the correct working of items (speakers are especially vulnerable in this regard). I'd especially be interested in hearing from @tmraudio. |
I've bought a few things from them over the past few years. Most recently a Parasound amp which I had wanted to move up to for some time. About a month after receiving the amp it developed a problem (unit would not turn off). I called TMR and was given options of refund, exchange for another unit, or repair at their cost with TMR paying the freight. I chose the latter and it was returned in good working order. I was very happy with the overall transaction. Had I bought privately, there would certainly been no guarantee that the seller would either take the unit back or paid to repair it. So while you may pay more at TMR, I have found them to stand behind their sales. |
@atulmajithia in this day of iPhones with cameras and microphones… There is a very good chance that you could document an issue in a way that would be hard to dispute. I understand that some issues are intermittent… And that could be problematic. But hopefully you could find a way to reproduce the problem so it could be demonstrated. |
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