The Music Room is Slipping

Josh,

I’m a potential customer, which is not the point really.

First of all, great site, great business idea and best of luck. If I ever move to Colorado, I’ll come and apply for a job. I have loved anything electronics related since I was 8-9 years old when I started secretly using my dad’s turntable, ha! I would love to own an electronics store one day..

Secondly, you should not be explaining in such detail basic business principles- when a lot of folks here can afford spending $10-15-20k on a single item - one would think these same folks are already aware of such business principles.

In any case, good that you address such concerns directly, not very common now days 

@thecarpathian 

TMR has a 30 day return policy. You don’t need to offer them an explanation. Tell them any reason you’d like, they’ll send you a return label and deduct it from your refund.

I’d say that’s false. They did make it uncomfortable for me when I wanted to return an item (and still paid $200 for the 5% and the shipping). I got two phone calls from the owner (that’s who he said he was) asking why I didn’t like it, why I wanted to return it. I am not complaining, there was no fine print that they can’t pressure me but I am setting the record straight. 

@parkergetdean ,

Curious. I bought a pair of speakers from them over the summer, found a killer dealer on better ones shortly after, asked for a return and bingo, no problem. I too of course had to pay shipping and restocking. I should have stated "In my experience with them..."  Interesting you had a different experience.

@thecarpathian I am sure over time things change. This happened a year and a half ago, and I would think their volume tripled since then and they don't have time to call every customer.

Overall, they have the goodies and they are attentive and professional, that's what matters. 

@facten, @thecarpethian, and also, @tmraudio:

My point was for my wanting to return something that I considered to be defective. In that case, I am not supposed to be charged a shipping nor a restocking fee, am I correct? My fear is that it's up to the dealer to decide if the product is defective in his/her mind, and therefore up to him/her to decide if they will charge me for a normal return or a defective product return. Mind you, it's because of this concern that I still haven't pulled the trigger on the purchase. I am a little worried about how critically are their employees evaluating the correct working of items (speakers are especially vulnerable in this regard). I'd especially be interested in hearing from @tmraudio.