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Trouble with Qobuz

Hello all - I am running an Innuos Zenith Mk3 into the DAC 2 contained in my McIntosh 9500 integrated.  The Innuos is hardwired to a Google Mesh extender.  I use Qobuz to stream music. And that's the problem.

The Innuos is compatible with Qobuz Connect.  Connect worked for a while but now is, at best, intermittent.  When it's not playing the app just tells me that a song cannot be played due to an unidentified "error."

Qobuz plays perfectly on the Innuos Sense app and the BluSound app.  

I contacted Qobuz through their chatbox.  I was first given to an AI functionary.  I was offered generic and worthless suggestions.  I was soon transferred to a real person.  I was given, again, very basic and worthless suggestions.  My problem now is that I haven't heard from Qobuz since December 5, even though I have sent 2 follow up texts.  I have also emailed Qobuz which has gone unanswered.

My questions to you all are:  Do any of you have suggestions as to how to fix my Qobuz technical problem?  If not, do you have any ideas as to how I can get Qobuz to respond to me?

Thanks!

Ken

kenrus
audioman58's avatar
audioman58
4,620 posts
 

The problem for sure is your wifi, go to blu jeans cable or elsewhere and get how many feet you need and have it hard wired in , wifi doesnot sound as good anyway 

take the extra time to improve your music ,also  trash your routers $5 wall wart power supply   It just adds more noise, get a lps power supply ,most are                 12 v 4 amp or better look on the wall wart for voltage , and buy a decent quality ethernet hub LHY makes a good one the SW-6. And buy at minimum a $200+ ethernet cable. For your. End point , which sonicly makes the most difference .

being an audiophile EVERYTHING COUNTS !!

woots's avatar
woots
368 posts
 

Based on my experience an Ethernet connection would solve your problems. I do agree that shutting everything down and restarting one by one may offer a temporary solution. 
Keep us posted on your journey. 

mahler123
4,017 posts
 

Qobuz CS is non existent.  I am surprised that the OP actually got to talk with a human.

  I had added the Wiim Pro to my basement HT system just to have a streamer down there and I had the same issue he had with Qobuz Connect.  It worked the first few times now it’s hit or miss.  At the time I installed the Wiim I was confined to the basement after a knee replacement because of my home logistics.  Since regaining mobility I rarely use the streamer but when I do I just use the Qobuz tab on the app and don’t bother with Connect.

  I realize that the streamer the OP uses is much more expensive than the Wiim, but I think it’s a Qobuz issue with their Connect.  Their rollout of Connect was delayed for years and they still must have a lot of bugs

zlone
1,349 posts
 

It has been awhile since I had my Innuos, so my memory might be fuzzy. I seem to remember that logging out of my Qobuz account within the Innuos app, and then logging back in, usually solved my problems. I doubt it is your network if you are not having problems elsewhere. Apologies if this is another obvious suggestion, I feel your pain.

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