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Trouble with Qobuz

Hello all - I am running an Innuos Zenith Mk3 into the DAC 2 contained in my McIntosh 9500 integrated.  The Innuos is hardwired to a Google Mesh extender.  I use Qobuz to stream music. And that's the problem.

The Innuos is compatible with Qobuz Connect.  Connect worked for a while but now is, at best, intermittent.  When it's not playing the app just tells me that a song cannot be played due to an unidentified "error."

Qobuz plays perfectly on the Innuos Sense app and the BluSound app.  

I contacted Qobuz through their chatbox.  I was first given to an AI functionary.  I was offered generic and worthless suggestions.  I was soon transferred to a real person.  I was given, again, very basic and worthless suggestions.  My problem now is that I haven't heard from Qobuz since December 5, even though I have sent 2 follow up texts.  I have also emailed Qobuz which has gone unanswered.

My questions to you all are:  Do any of you have suggestions as to how to fix my Qobuz technical problem?  If not, do you have any ideas as to how I can get Qobuz to respond to me?

Thanks!

Ken

kenrus
woots's avatar
woots
366 posts
 

Based on my experience an Ethernet connection would solve your problems. I do agree that shutting everything down and restarting one by one may offer a temporary solution. 
Keep us posted on your journey. 

mahler123
3,991 posts
 

Qobuz CS is non existent.  I am surprised that the OP actually got to talk with a human.

  I had added the Wiim Pro to my basement HT system just to have a streamer down there and I had the same issue he had with Qobuz Connect.  It worked the first few times now it’s hit or miss.  At the time I installed the Wiim I was confined to the basement after a knee replacement because of my home logistics.  Since regaining mobility I rarely use the streamer but when I do I just use the Qobuz tab on the app and don’t bother with Connect.

  I realize that the streamer the OP uses is much more expensive than the Wiim, but I think it’s a Qobuz issue with their Connect.  Their rollout of Connect was delayed for years and they still must have a lot of bugs

zlone
1,319 posts
 

It has been awhile since I had my Innuos, so my memory might be fuzzy. I seem to remember that logging out of my Qobuz account within the Innuos app, and then logging back in, usually solved my problems. I doubt it is your network if you are not having problems elsewhere. Apologies if this is another obvious suggestion, I feel your pain.

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stievus's avatar
stievus
120 posts
 

Try the mcontrol app. It works perfect on my streamer.

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