It has been awhile since I had my Innuos, so my memory might be fuzzy. I seem to remember that logging out of my Qobuz account within the Innuos app, and then logging back in, usually solved my problems. I doubt it is your network if you are not having problems elsewhere. Apologies if this is another obvious suggestion, I feel your pain.
Trouble with Qobuz
Hello all - I am running an Innuos Zenith Mk3 into the DAC 2 contained in my McIntosh 9500 integrated. The Innuos is hardwired to a Google Mesh extender. I use Qobuz to stream music. And that's the problem.
The Innuos is compatible with Qobuz Connect. Connect worked for a while but now is, at best, intermittent. When it's not playing the app just tells me that a song cannot be played due to an unidentified "error."
Qobuz plays perfectly on the Innuos Sense app and the BluSound app.
I contacted Qobuz through their chatbox. I was first given to an AI functionary. I was offered generic and worthless suggestions. I was soon transferred to a real person. I was given, again, very basic and worthless suggestions. My problem now is that I haven't heard from Qobuz since December 5, even though I have sent 2 follow up texts. I have also emailed Qobuz which has gone unanswered.
My questions to you all are: Do any of you have suggestions as to how to fix my Qobuz technical problem? If not, do you have any ideas as to how I can get Qobuz to respond to me?
Thanks!
Ken
- ...
- 35 posts total
- 35 posts total