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Trouble with Qobuz

Hello all - I am running an Innuos Zenith Mk3 into the DAC 2 contained in my McIntosh 9500 integrated.  The Innuos is hardwired to a Google Mesh extender.  I use Qobuz to stream music. And that's the problem.

The Innuos is compatible with Qobuz Connect.  Connect worked for a while but now is, at best, intermittent.  When it's not playing the app just tells me that a song cannot be played due to an unidentified "error."

Qobuz plays perfectly on the Innuos Sense app and the BluSound app.  

I contacted Qobuz through their chatbox.  I was first given to an AI functionary.  I was offered generic and worthless suggestions.  I was soon transferred to a real person.  I was given, again, very basic and worthless suggestions.  My problem now is that I haven't heard from Qobuz since December 5, even though I have sent 2 follow up texts.  I have also emailed Qobuz which has gone unanswered.

My questions to you all are:  Do any of you have suggestions as to how to fix my Qobuz technical problem?  If not, do you have any ideas as to how I can get Qobuz to respond to me?

Thanks!

Ken

kenrus
Post removed 
stievus's avatar
stievus
120 posts
 

Try the mcontrol app. It works perfect on my streamer.

mattw73
190 posts
 

I bought a Node Icon for my living room maybe just 2 months ago. I had been using Tidal before the Icon came into the house due to the previous streamer..but in the past I had always preferred Quboz when I had the option. 

So I immediately switched back to Quboz with the new Icon & new Quboz Connect. For about the 1st 3 weeks Q.Connect was working flawlessly. Not so much the last couple weeks. I'm having connection issues & lag time when I do finally get it connected. I have not been happy with it lately. I've done all the resets & reboots. 

I didn't end my Tidal subscription & have gone back to using it. No issues, no lag time. I feel like something has changed with Quboz connect software over the last few weeks. 

foggyus91's avatar
foggyus91
612 posts
 

I have zero issues with Q connect on any of my systems, Innuous, Moon Mind Player or Yamaha WXA50... Using both hardwired and WiFi (client) 

billsw
27 posts
 

Qobuz is aware of the problem.  I first posted it last spring.  It is intermittent and seems to vary with the electronics is connecting to.  It is better, but not resolved.  My preamp is Simaudio 891.  I have the same problem about 1 out of 20 or 30 tracks.

I usually use Qobuz Connect, but have less problems when I use Qobuz with Roon.  The question in my mind is whether to continue my Roon subscription or wait for Qobuz to finally fix it.

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