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Ortofon MC X30 broken cantilever - what are my options

I purchased this cart about 3 months ago.  After playing a record yesterday, I noticed the Cantilever was slightly askew towards the center of the record.  I decided to brush it lightly with a dry stylus brush to see if something was loose.  The cantilever fell off.  I do not recall any event that could have damaged it but you never know.

I have sent a message to Ortofon - but what are my options?  This is my first time with a broken MC Cart.

maam522a
tooblue
2,086 posts
 

@mahler123 I believe the $70.00 mentioned was for the inspection of the damaged cart. Enjoy the music

audphile1's avatar
audphile1
7,934 posts
 

How the Exchange service works

We offer the customer to buy back their cartridge for 25% of the current price list, provided that the customer will buy a new Ortofon cartridge, with either an equivalent or better model. The Exchange Service is available through participating Ortofon Authorised HiFi Dealers pursuant to the purchase of a new cartridge. If you should have the need for this service, please contact your local Ortofon Authorised HiFi Partner.
 

so ortofon will credit you $195 towards the purchase of new cartridge if your current cartridge is out of warranty. That’s pretty decent. 

richardbrand's avatar
richardbrand
1,387 posts
 

@mahler123 

WTF does SOL mean?  FWIW I only speak strine.  And I hate TLAs

mahler123
4,001 posts
 

This being a Family Site, use your imagination-or Google, as I just did for TLA

maam522a OP
162 posts
 

@audphile1 @mahler123 

The math on the Ortofon exchange program creates a challenge or opportunity. Rather than paying the $500+ for the same cartridge (exchanged), Soundsmith can upgrade it to a Sapphire, Ruby, or Boron Cantilever - making it a MC X40 that sells for $1150.  With the original MC X30 cost of $780 plus the cost of the upgrade/repair, I would be out about $75 overall. 

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