I’ve shipped over a hundred jazz archtop guitars and a ton of audio gear with FedEx. Not one damage report . How were they packaged?
FedEx shipping damage
I recently sold my KEF R11’s shipped in original boxes & packaging to UT. Somewhere along the way they sustained significant damage arriving at the buyers home with significant damage to the boxes resulting in several corners of speakers being badly dented, although they seem to work (amazingly).
I over insured (double sell) in case one was lost or damaged as the pair would then be useless… never thought it could happen to both.
I submitted a FedEx claim, with damage pictures & other supporting information & consider the speakers totaled. 7-14 days for FedEx resolution.
I have never experienced this issue, so I am asking for any ‘got ya’, anything to watch out for, or any other recommendations to bring this to a favorable solution. Thank you.
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- 62 posts total
If you shipped those speakers back to the vendor you bought them from in just the original packaging without the overpack they shipped them in they probably wouldn't except them. If for some reason you threw overpack away, Fed Ex usually can provide an overpack of some sort if they have it on hand at additional cost which in addition to insurance ensures your shipment gets to it's destination in one piece. I make this standard practice when I ship to vendors say when they give me credit to trade up to a better-quality component. It's your responsibility and part of the deal! |
I just went to FedEx online. Good news, expected news and bad news. Expected news: the check amount is for the sell, not insured price. Question: should I dispute claim with FedEx, dispute the shipping charge with CC (Citi), both, or just be happy I received a payment, for all but $250. Thanks |
If you read all of the fine print of the shipping companies, you can see where it is possible that when they are not the ones doing the packing in their boxes with their materials, they can deny everything...or only offer a partial settlement. For example, how can you prove that your "X" year old boxes were still of sufficient strength to protect the speakers properly? The fact that they paid full value for the speakers is a surprise...no matter how good your documentation was....of course you can dispute the shipping but do you really want to be that person with a hidden "check mark" against your name that pops up the next time you have a problem? |
@snapsc The boxes & speakers were less than 3 years old, but you make a good point, in line with my thoughts (but not my wife’s) 😏 |
- 62 posts total