FedEx shipping damage
I recently sold my KEF R11’s shipped in original boxes & packaging to UT. Somewhere along the way they sustained significant damage arriving at the buyers home with significant damage to the boxes resulting in several corners of speakers being badly dented, although they seem to work (amazingly).
I over insured (double sell) in case one was lost or damaged as the pair would then be useless… never thought it could happen to both.
I submitted a FedEx claim, with damage pictures & other supporting information & consider the speakers totaled. 7-14 days for FedEx resolution.
I have never experienced this issue, so I am asking for any ‘got ya’, anything to watch out for, or any other recommendations to bring this to a favorable solution. Thank you.
I just went to FedEx online. Good news, expected news and bad news. Expected news: the check amount is for the sell, not insured price. Question: should I dispute claim with FedEx, dispute the shipping charge with CC (Citi), both, or just be happy I received a payment, for all but $250. Thanks |
If you read all of the fine print of the shipping companies, you can see where it is possible that when they are not the ones doing the packing in their boxes with their materials, they can deny everything...or only offer a partial settlement. For example, how can you prove that your "X" year old boxes were still of sufficient strength to protect the speakers properly? The fact that they paid full value for the speakers is a surprise...no matter how good your documentation was....of course you can dispute the shipping but do you really want to be that person with a hidden "check mark" against your name that pops up the next time you have a problem? |
@snapsc The boxes & speakers were less than 3 years old, but you make a good point, in line with my thoughts (but not my wife’s) 😏 |
I was a courier for Fedex for 20 years. During my time with the company I tried my best to handle each package as if it were my own. However some of people I worked with didn't have that approach. All delivery companies have bad employees. UPS, Fedex, DHL and so forth. I know it's frustrating when something you packed well ends up damaged. I purchased a used Audio Research Amp years back in its original packaging that arrived damaged. It was obvious to me that the box had fallen from a great height. Luckily I was dealing with a great shipper who had insured the amplifier. UPS insurance covered all the repairs and shipping. |
