any thoughts as to what caused this damage? What are they doing now using boxes for target practice with nail guns instead of dropping, kicking and throwing boxes around to damage them now?
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I'd be more ticked at the seller than UPS personally. If a piece is not packaged properly in it's factory box UPS will probably not process the claim, assuming there was insurance on the piece to start with. I'd try to live with the scratch. One time I sent a brushed aluminum face plate to some folks in Ventura CA. and they removed the scratch. Apart from that one incident I shut my eyes and listen to the gear more than look at it. With used internet gear just getting a piece that works is good enough IMO.
If UPS accepted it for shipping, they should cover any damage incurred while they had it in their system. I would contact them Monday morning & start the process.
Contact Parasound & verify if they still have service/parts for CEC. They are an excellent company for service, (based on my dealings w/them).
I'm constantly amazed that UPS can accept items with greatly varying levels of packaging, & then balk about paying for insured items.....
I recently mailed a small electronics item via UPS. They asked if it was an electonic item and when I told them yes, they had to open the package to check it. Apparently their policy is that electronic items have to be in their original box and then double boxed. If the original is not available the item must be taken to a professional packaging company (ie Maibox Etc). If your item was double boxed with the original I'd think that UPS would have to cover the claim. If not then either not all the service centers are following their policy or the guy I talked to didn't know what he was talking about.
There may be another scenario on how the item may have been improperly boxed. The seller may have taken it to a contracted service center, like in a grocery store, in which case they may be lacks in checking for properly boxed items.
Someone else just started a thread in regards to using a packaging company to ship electronic items. Several good points were brought up and maybe we should all use them to ship our expensive gear. We may have pay a little more, but may have fewer headaches to deal with and more time to enjoy the music.