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FedEx shipping damage

I recently sold my KEF R11’s shipped in original boxes & packaging to UT. Somewhere along the way they sustained significant damage arriving at the buyers home with significant damage to the boxes resulting in several corners of speakers being badly dented, although they seem to work (amazingly).  
I over insured (double sell) in case one was lost or damaged as the pair would then be useless… never thought it could happen to both. 

I submitted a FedEx claim, with damage pictures & other supporting information & consider the speakers totaled. 7-14 days for FedEx resolution. 

I have never experienced this issue, so I am asking for any ‘got ya’, anything to watch out for, or any other recommendations to bring this to a favorable solution. Thank you. 

signaforce
thecarpathian's avatar
thecarpathian
6,108 posts
 

Well, all right!

That is encouraging news. 

corelli
1,169 posts
 

Thanks for the update.  But, let us know when the check is in hand!

signaforce's avatar
signaforce OP
547 posts
 

Will do… as I said, we shall see. 🙏

markmendenhall
246 posts
 

after fedup absolutely destroyed a pair of speakers and refused to pay the claim in the amount I insured them for I never used them again and never will

helomech
2,009 posts
 

My experience with both Fed Ex and UPS is that they automatically deny nearly all claims, even after you jump through all the hoops and supply all the requested documentation. I am convinced their tactic is to make the process so frustrating that most customers just give up. 

Do not be surprised if you get a response claiming the packaging was inadequate even though it was factory packaging. They will likely want proof that the cardboard conforms to some industry standard (as they did with a pair of Revels I shipped despite them being double-boxed in double-wall boxes). 

If you are willing to influence their decision by mentioning legal action, you could very well be reimbursed eventually.


 

 

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