FedEx shipping damage

Hate to agree with @paradisecom but it’s true…their culture, rules, systems, metrics, etc. are ALL geared toward paying out as few insurance claims as possible.   Worse, there is ZERO CONTINUITY in terms of claims….exact same situation would be paid one week and the exact same situation declined the next week.   I used to be a Director of Customer Support/Service at a US-based audio manufacturer (I was not the “shipping guy”, but was still square in the middle of daily shipping headaches).    At one point (years ago), FEDEX was the “gold standard” and UPS inferior….but now, they’re both constantly competing for last place…and please believe me when I say they are both worse than you think.    Simple issues take forever to get resolved.    Offshoring of phone and online support to non-English-as-a-first-language countries.    A constantly rotating list of who our “account manager” was, because they’d all take another job after 3 or 6 months.    We had some “pull” with them due to all the business we gave them, but even for us it was constant shipping chaos.   Filing an insurance claim for shipping was definitely in the top 3 of most dreaded tasks.   

The two times I've sold speakers and had to ship them they arrived damaged.

Once with UPS, once with Fedex.

I did not use a pallet either time.

The hassle with insurance was agonizing.

Very thankful I now have (for me) end-game speakers that I love.

, 

Progress report… so far this has been relatively painless. After the initial submission, with before & after box pictures & speaker pictures, they requested 2 things: 1. Pictures of the shipping labels. This would verify the damaged boxes were my actual shipment. 2. Pictures of all the packing materials laid out with the boxes, to ensure they were properly packed. 
With the receipt of those items, he stated he was submitting for payment.
Perhaps I am lucky, or if you saw the damage to the boxes, (caved in, taped back together) there was no denying major shipping damage. We shall see. 

Well, all right!

That is encouraging news. 

Thanks for the update.  But, let us know when the check is in hand!