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FedEx shipping damage

I recently sold my KEF R11’s shipped in original boxes & packaging to UT. Somewhere along the way they sustained significant damage arriving at the buyers home with significant damage to the boxes resulting in several corners of speakers being badly dented, although they seem to work (amazingly).  
I over insured (double sell) in case one was lost or damaged as the pair would then be useless… never thought it could happen to both. 

I submitted a FedEx claim, with damage pictures & other supporting information & consider the speakers totaled. 7-14 days for FedEx resolution. 

I have never experienced this issue, so I am asking for any ‘got ya’, anything to watch out for, or any other recommendations to bring this to a favorable solution. Thank you. 

signaforce
johnread57's avatar
johnread57
250 posts
 

Ahhh FedEx nothing but bad memories. My HiFi guy in the USA took the amp to their dispatch, stood in line for an hour booked and paid for the item to be packed by them. 
Basically they didn’t pack the item at all. Just shipped it. So it arrived unsecured and severely damaged not working to me overseas. Made an insurance claim and as others have said, the claim was refused.

Not being in the US and a not having a local office ruled out extensive pursuit. Conclusion? Avoid FedEx like the plague. I’d attach a photo or two here but that is just too hard. Good luck with your claim.

corelli
1,169 posts
 

The last pair of speakers I received last spring were on a pallet.  So the jackass forklift driver put the fork right through the box!  I'm sure pallets get dumped and abused as well as everything else.

paradisecom
503 posts
 

FedEx/ UPS/ USPS employee training video for package handling:

 

AMERICAN TOURISTER - Gorilla vs Luggage Commerical 1980

 

analog_tiffer
67 posts
 

Hate to agree with @paradisecom but it’s true…their culture, rules, systems, metrics, etc. are ALL geared toward paying out as few insurance claims as possible.   Worse, there is ZERO CONTINUITY in terms of claims….exact same situation would be paid one week and the exact same situation declined the next week.   I used to be a Director of Customer Support/Service at a US-based audio manufacturer (I was not the “shipping guy”, but was still square in the middle of daily shipping headaches).    At one point (years ago), FEDEX was the “gold standard” and UPS inferior….but now, they’re both constantly competing for last place…and please believe me when I say they are both worse than you think.    Simple issues take forever to get resolved.    Offshoring of phone and online support to non-English-as-a-first-language countries.    A constantly rotating list of who our “account manager” was, because they’d all take another job after 3 or 6 months.    We had some “pull” with them due to all the business we gave them, but even for us it was constant shipping chaos.   Filing an insurance claim for shipping was definitely in the top 3 of most dreaded tasks.   

tomcarr
1,818 posts
 

 

The two times I've sold speakers and had to ship them they arrived damaged.

Once with UPS, once with Fedex.

I did not use a pallet either time.

The hassle with insurance was agonizing.

Very thankful I now have (for me) end-game speakers that I love.

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