FedEx shipping damage

I had a similar experience to others.  Shipped two speakers this summer.  Had FedEx pack them.  Arrived with one corner crushed on one speaker and the tweeter crushed on the other.  Took at least 5 weeks to get reimbursed from FedEx and numerous emails.  I had reimbursed the buyer.  I had taken pics before shipping.  The buyer took pics of the shipping boxes and speakers.  I found the whole experience to indicate poor customer service. Their online claim system was a disaster and non-user friendly.  For speakers, ,I don’t think I would ship them in boxes in the future, but would use pallets. I have bought two things shipped on pallets (floor standing speakers and a heavy amp) without any problem.

I have already reimbursed the buyer… the right thing to do in my mind. 
Even though I over insured the speakers, I would be happy to be reimbursed at sell with a credit for shipping charges. 
We shall see. 

I have my fair share of horror stories with shipping as well. But I would not predict gloom and doom before any meaningful correspondence with FedEx. I found Amazon and UPS deliveries and communication unpredictable and chaotic but fairly reliable and pleasant with FedEx. I hope they will make it quick and easy for you.

I am a former retail operator and I can tell you that their routes are franchised out to independants.  Just like chain restaurants, so quality varies on territories.  Our Fedex driver backed the truck into our handicap railing and left without saying a word.  Security cam was the only thing that saved us.  Even after submitting our claim and evidence, it took 8 months and a lawsuit to get them going.  The damage was over 3K.

Thankfully I've never received anything damaged BUT I have received boxes that look like they took a significant hit. Huge gashes, rips, tears, black grease marks etc and surprisingly, the equipment sustained no damage despite 'FRAGILE"  written all over the box. Make you wonder what these shipments go through.