FedEx shipping damage

I have my fair share of horror stories with shipping as well. But I would not predict gloom and doom before any meaningful correspondence with FedEx. I found Amazon and UPS deliveries and communication unpredictable and chaotic but fairly reliable and pleasant with FedEx. I hope they will make it quick and easy for you.

I am a former retail operator and I can tell you that their routes are franchised out to independants.  Just like chain restaurants, so quality varies on territories.  Our Fedex driver backed the truck into our handicap railing and left without saying a word.  Security cam was the only thing that saved us.  Even after submitting our claim and evidence, it took 8 months and a lawsuit to get them going.  The damage was over 3K.

Thankfully I've never received anything damaged BUT I have received boxes that look like they took a significant hit. Huge gashes, rips, tears, black grease marks etc and surprisingly, the equipment sustained no damage despite 'FRAGILE"  written all over the box. Make you wonder what these shipments go through.

I hope the buyer documented with photos as he received, of the damaged cartons before and as he unpacked them.

You, the person who purchased the insurance, makes the claim. Usually they get picked up from the buyer by UPS, and evaluated at a reginal center.

UPS has a way of denying, they might say that 'double boxing' was needed. You might ask KEF how many pairs of that model were sold/safely shipped in those protective cartons.

You will have to prove their current used value, with original receipts, perhaps some info of used value from hifishark, ....., so insuring for more than their value usually won't get you more than what UPS agrees they are worth.

IF you paid for the shipping with a good credit card, you might be able to use that card's protection, call and ask them. That's why I say, always fund your eBay/PayPal account with your best credit card.

best of luck with this. yes, it's only money, good attitude, but I hope they cover you.

I have bought numerous items that have been shipped by FedEx and I always have them shipped to a FedEx shipping and delivery store, they then call or email me when they arrive so I can come and pick the item up. I never sign for the item until I inspect the shipping condition of the box then I open the box in front of the clerk and if anything looks damaged on the item I refuse to sign and have them return ship to the sender where the sender can dispute the claim.