I've never understood on forums when people post that they are interested in two specific choices why commentators feel the need to recommend other options with no mention of the choices in question. If I was interested in a new car and narrowed my choices between a Honda or Toyota, why tell my about how much you love your Hyundai? It does not seem very helpful.
I ordered a Jay's Audio CD3MKIII directly from Alvin at Vinshine Audio. When it first arrived one channel was intermittently cutting out. Alvin did his best to help my diagnose the issue. When what we tried did not resolve the issue he got Todd at TEK involved. I shipped it to Texas where Todd found that a wire had somehow came loose. He repaired it and shipped it back to me all on their dime. It's been flawless ever since. He's an engineer by training and very responsive. I would not think twice about buying it again and have beed delighted with their service and responsiveness! Highly recommend.
Conversely, I bought a Mark Levinson turntable from a local dealer. Over time the tone arm lift failed. I had to bring it back to my local dealer, they had to ship it to Mark Levinson/Marantz, they had to diagnose it, repair it, then ship it back to my dealer and I had to pick it up from them. The time it took from start to finish was much longer than my Jay's Audio. I value support from my local dealer but online support can be just as good.

