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Diagnosing a streaming failure

 

I have an VERY intermittent streaming failure, let’s say once a month, if that, with daily playing. I have a LAN connected Aurender N150 connected via Cardas Clear USB to my Qutest DAC playing Qobuz. 

The failure occurs only at the start, no sound, conductor shows streaming. A couple times rebooting N150 & Qutest works… 2 times (including this afternoon), rebooting doesn’t work and swapping USB cables gets it working again. 

So bad USB cable… not necessarily as putting the Cardas back, still works. 

When failure occurs, my CD player always works (connected via coax BNC) to my Qutest. So that eliminates everything in my mind but the N150 and the USB portion of my Qutest. 

My N150 only has USB out, so can’t check other outputs. I used to think it was an Qutest issue, but now not sure as a couple of times recently the Aurender skipped songs.

Thoughts?Any diagnostic recommendations would be very much appreciated! Thanks!

 

signaforce
sholladay
17 posts
 

No worries, using the app will tell you what is coming into your router, lets start there.    Make sure that the router is plugged into the ONT and not the ATT router.   Run this on your desktop or hard wired laptop.  Do not do it via your phone.   Paste a photo of the results or just share the up/down speeds and ping results.   

I am unaware of any tests that will tell yo if a downstream device or cable is the issue.  So if you are sharing your router with a hard wired PC,m this will give you satisfactory results.

Is there a QOS setting on the router that you have changed?

 

mswale
382 posts
 

Could be a network drop, you have a lot of things in the chain.

1. Change your DNS to 8.8.8.8/8.8.4.4

2. Assign a static IP to your streamer

3. If you any QoS or priority in your router or switch set it to your routers IP

4. Turn off any discovery, scanning, basically anything brodcasting on your network, there will way more then you think.

5. turn down your DHCP scope to only a few more devices that you currently have on your network, or just shut of DHCP.

oddiofyl's avatar
oddiofyl
4,574 posts
 

Agree with Audphile1,  I can pull the ether cable out of my N200 and it plays for a while.   All music is buffered to SSD.       I think it's a bad USB cable.  

signaforce's avatar
signaforce OP
549 posts
 

@mswale @sholladay Great advice. Although it appears to not be the problem based upon the Aurender buffers.
Can’t do direct ONT connection with AT&T & must use their gateway, but it is set up for pure pass through. will do speed test & ping with laptop using Aurender connection when I return from golf. Will report results. Will also do static IP. 

I have the Stack Audio LAN silencer before my Aurender. Supposed to throttle back speeds to 100mbps. Will be interesting to measure that also. Thanks 

audphile1's avatar
audphile1
7,937 posts
 

Remove the silencers just for 💩s and goggles. Let’s rule that out. Also, I’m curious if you will still like it and will want to put it back.
Aurender doesn’t need these gadgets. The N200 I had sounded worse with fiktets. All you need is a good Ethernet cable. But test it and see. 

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