Eversolo A10 died - Questions

These companies are greedy and short sighted. They would rather take the risk with you posting this on every forum than lose a few dollars and send you a replacement unit. Hope I’m wrong.
I had Auralic and Lumin streamers. Auralic was buggy. It looks like they’re bailing out now. Lumin is solid so far as a company and they have been around a bit. Reliable streamers - you don’t read about issues with Lumin.
I considered Denafrips when I was looking to upgrade a DAC but it didn’t make sense to me. I don’t believe the hype and the idea of sending a unit for repairs back to China doesn’t appeal to me. I just don’t have the time and the budget to futz around with this type of crap. Sorry it happened to you. It’s a painful lesson to learn. 

I recently watched a YouTube video about Eversolo and other Chinese HiFi companies.  It appears Eversolo is very serious about audio and has invested quite a bit in plant and personal. Very surprising and shameful they would let it get this far.

@audphile1 

Denafrips has had a service center in Texas for years now.  Their gear does not have to go back to China for repair. Todd at TEK Services has posted here many times.

Cool. I’m good with the components made by established firms in North America and Europe. I don’t play audio reliability lottery. No time for that. 

Sad thing is my Dad really enjoys it.  It should be free if any and all issues at this point in time.  

Disgraceful to tell a company 5 days  before the warranty is up that you need help and they stop communicating.   Blame it on ancillary products and take zero responsibility  for bad firmware.   These two units worked great until firmware rendered USB useless with his DAC

Then, over a year later I post on their Instagram asking them where the fix is and they reply with that BS email I posted earlier.