If you want traditional customer service - buy from a retailer or direct from the manufacturer. You want to save some bucks buying private, here is the only rule which matters: the seller doesn’t owe you anything until money changes hands.
This one was probably mishandled on both sides. Frankly these future payment promises are annoying, and as seller I would not agree to it if I thought the item was desirable enough to get a faster sale. And if I were they buyer, I’d offer to pay up front if it really had to be a pickup in 3 days.
Don’t like it, don’t trust the seller enough? Pick a seller you do trust (feedback research), or go through retail channels. I know some guys don’t like to use shipping carriers but I generally prefer it - works well into the flow of a private transaction. Mishaps with UPS or FedEx are exceedingly rare with proper packing (factory packing). To be fair, a large subwoofer sucks to ship, especially if you’re going between east and west coasts ugh.

