Eversolo A10 died - Questions

I would like to add this,  I have dealt with Juan at Bliss and he is a stand up guy. Would deal with him again no question.   Honest and good advice.  He obviously has not had real issues with the ones he's sold.  

I hope Forte sees how bad the optics are on this one.  I'm avoiding dealers tied to the brand.   Who cares, just one pissed off guy right?   

If they care about the dealers they work with I encourage them to step up on behalf of the brand they represent. Hopefully they send the OP a new A10 as well.   It's their flagship.  Do the right thing Eversolo

I have avoided walking into my local dealers because they push Eversolo  so hard and I'm just not having any of that right now. I know all I need to know about the brand

 My last few purchases have been with dealers with no ties to Eversolo.   Makes me sick how they handled this from day 1.   

Just heard back from Eversolo.   They "aren't confident "  a replacement unit will correct the issues I've been having  since the unit was in warranty.    To me any company that denies warranty service is NOT worth doing business with.    

After stringing me along for over a year they are offering a T shirt , and some trigger cables, for my frustration.   That is a great way to make a customer even more angry 

Again, if anyone from Forte is reading this , you should be embarrassed as their distribution here in the states.    

@oddiofyl have connected that unit to try and replicate this issue in your system? 
if you would use coax out on the eversolo into your dac would it still cut out?

Hopefully your dad has another streamer to enjoy music. 
This is customer service at its worst. 

Yes, Coax is the output he is using now.   I picked him up a decent Wireworld coax.  It would be great to be able to use USB , but they keep blaming the MA8950.  The two units were working perfectly via USB for almost a year.   Other devices work with the Mac.   

The dropouts still occur.    This unit has been like this since 6/24.      Always drops out when cold , once warm it's better but not perfect. 

It's not a buffering issue, I can unplug the ether cable and it plays for 20-30 seconds which indicates to me it's buffer is working.   

Total POS company , this should been handled like a warranty repair 18 months ago.     

Forte should be ashamed of how they treat customers.   Anyone about to spend 4k on a streamer should really look at Innuos  and Aurender.   Two great companies that stand by their customers.    Eversolo will do anything to remove themselves as the cause of the problem, even when it is clearly their FW that is bad.   

A  T shirt and a new $10 remote was what I was offered.   They are worried a swap won't work.....  what if it did?     I pushed them again for a replacement.   Unlikely they will, the last email read like a badly translated owner's manual.  

Audphile1.   That thing has been in both of my systems.  Different cables, DACs.  I brought my gear down and put it in his sysyem too to make sure it wasn't the MA8950.    

I was doubly redundant.   His A6 has been in my 2 systems 5 or 6 times.  I troubleshoot daily in my line of work.   I am extremely careful when trying to diagnose an issue.  

Two different environments. Different ether and wifi.   I tried to cover all bases before asking them for help.  They just don't understand that poor support doesn't make for repeat customers.  They'll learn this  as they burn other customers .