Eversolo A10 died - Questions

@oddiofyl have connected that unit to try and replicate this issue in your system? 
if you would use coax out on the eversolo into your dac would it still cut out?

Hopefully your dad has another streamer to enjoy music. 
This is customer service at its worst. 

Yes, Coax is the output he is using now.   I picked him up a decent Wireworld coax.  It would be great to be able to use USB , but they keep blaming the MA8950.  The two units were working perfectly via USB for almost a year.   Other devices work with the Mac.   

The dropouts still occur.    This unit has been like this since 6/24.      Always drops out when cold , once warm it's better but not perfect. 

It's not a buffering issue, I can unplug the ether cable and it plays for 20-30 seconds which indicates to me it's buffer is working.   

Total POS company , this should been handled like a warranty repair 18 months ago.     

Forte should be ashamed of how they treat customers.   Anyone about to spend 4k on a streamer should really look at Innuos  and Aurender.   Two great companies that stand by their customers.    Eversolo will do anything to remove themselves as the cause of the problem, even when it is clearly their FW that is bad.   

A  T shirt and a new $10 remote was what I was offered.   They are worried a swap won't work.....  what if it did?     I pushed them again for a replacement.   Unlikely they will, the last email read like a badly translated owner's manual.  

Audphile1.   That thing has been in both of my systems.  Different cables, DACs.  I brought my gear down and put it in his sysyem too to make sure it wasn't the MA8950.    

I was doubly redundant.   His A6 has been in my 2 systems 5 or 6 times.  I troubleshoot daily in my line of work.   I am extremely careful when trying to diagnose an issue.  

Two different environments. Different ether and wifi.   I tried to cover all bases before asking them for help.  They just don't understand that poor support doesn't make for repeat customers.  They'll learn this  as they burn other customers .

I was thinking about buying the Luxsin X9 dac/amp but it is, if not the same,  a company  linked to Eversolo. 

The investment will be huge for me...

This experience by a customer  made me think again ....

After the T shirt offer I told them replace the unit or I will warn any and all potential customers on every forum and social media platform to stay away from Eversolo as they do not honor their warranty.   A smart company would have never let it get to this level of anger.