Eversolo A10 died - Questions

It has dropouts for the first 20 min or so and then is relatively solid but not perfect.  Another issue I think is hardware.  I’m thinking  solder joint.   It happens to consistently to be a buffering issue.  Then it subsides.  If it were buffering there would be no rhyme or reason. 
 

No end user should ever be this frustrated with a product or its support.   Just trying to caution other enthusiasts and get a lot of hate from the fanboys     
 

Having a basic good streamer like the Vault and a premium one like Aurender puts me in a position where it’s easy to call a company out for terrible support.  
 

Bliesound usually corrects most issues in my experience 

Aurender can do it remotely, they fixed my play list.  I messed it up, I enabled remote support and it was fixed when I got home. 

Eversolo should be bending over backwards with repair / support especially with the Gen 2 power supply issues.   They are more concerned with marketing and number sold.   
 

Ironically the A6 cool new blue meters match the MA8950 but they no longer work via USB.   Good job on that update.  

I would like to add this,  I have dealt with Juan at Bliss and he is a stand up guy. Would deal with him again no question.   Honest and good advice.  He obviously has not had real issues with the ones he's sold.  

I hope Forte sees how bad the optics are on this one.  I'm avoiding dealers tied to the brand.   Who cares, just one pissed off guy right?   

If they care about the dealers they work with I encourage them to step up on behalf of the brand they represent. Hopefully they send the OP a new A10 as well.   It's their flagship.  Do the right thing Eversolo

I have avoided walking into my local dealers because they push Eversolo  so hard and I'm just not having any of that right now. I know all I need to know about the brand

 My last few purchases have been with dealers with no ties to Eversolo.   Makes me sick how they handled this from day 1.   

Just heard back from Eversolo.   They "aren't confident "  a replacement unit will correct the issues I've been having  since the unit was in warranty.    To me any company that denies warranty service is NOT worth doing business with.    

After stringing me along for over a year they are offering a T shirt , and some trigger cables, for my frustration.   That is a great way to make a customer even more angry 

Again, if anyone from Forte is reading this , you should be embarrassed as their distribution here in the states.    

@oddiofyl have connected that unit to try and replicate this issue in your system? 
if you would use coax out on the eversolo into your dac would it still cut out?

Hopefully your dad has another streamer to enjoy music. 
This is customer service at its worst. 

Yes, Coax is the output he is using now.   I picked him up a decent Wireworld coax.  It would be great to be able to use USB , but they keep blaming the MA8950.  The two units were working perfectly via USB for almost a year.   Other devices work with the Mac.   

The dropouts still occur.    This unit has been like this since 6/24.      Always drops out when cold , once warm it's better but not perfect. 

It's not a buffering issue, I can unplug the ether cable and it plays for 20-30 seconds which indicates to me it's buffer is working.   

Total POS company , this should been handled like a warranty repair 18 months ago.     

Forte should be ashamed of how they treat customers.   Anyone about to spend 4k on a streamer should really look at Innuos  and Aurender.   Two great companies that stand by their customers.    Eversolo will do anything to remove themselves as the cause of the problem, even when it is clearly their FW that is bad.   

A  T shirt and a new $10 remote was what I was offered.   They are worried a swap won't work.....  what if it did?     I pushed them again for a replacement.   Unlikely they will, the last email read like a badly translated owner's manual.