Eversolo A10 died - Questions

It works but with dropouts since the last few updates.  USB won’t recognize his DAC.   They are confident it’s software. I think the device can no longer handle certain code.  That can sometimes be a hardware limitation 

I used to work for a place that started getting calls about a bug.  The company line was “engineering is working on it”. After a short time we realized it was a hardware limitation/ codec issue and there was NO fix.  We just kept saying engineering is working on it until the question or the product’s relevance fizzled out.  I think that’s what I’m getting with Eversolo
 

This began with ver 1.2.50 and USB was recognized with the update before last but no audio would play and the Mac displayed 768k , not the correct sample rate 

When they asked me for a video of me plugging the USB into the rear I knew I was in trouble   They basically assume you are an idiot 

I used to troubleshoot this stuff full time, I was thorough to the point of redundancy 

Same cable , different devices, vice versa, different cables from scratch .Taking my gear out of my system and installing it in his system , taking his gear and bringing it over to my 2 systems  Different networks via ether and Wi-Fi .Really a huge pain but I think I did my part. 
 

Believe me when I say it’s the Eversolo  

It has dropouts for the first 20 min or so and then is relatively solid but not perfect.  Another issue I think is hardware.  I’m thinking  solder joint.   It happens to consistently to be a buffering issue.  Then it subsides.  If it were buffering there would be no rhyme or reason. 
 

No end user should ever be this frustrated with a product or its support.   Just trying to caution other enthusiasts and get a lot of hate from the fanboys     
 

Having a basic good streamer like the Vault and a premium one like Aurender puts me in a position where it’s easy to call a company out for terrible support.  
 

Bliesound usually corrects most issues in my experience 

Aurender can do it remotely, they fixed my play list.  I messed it up, I enabled remote support and it was fixed when I got home. 

Eversolo should be bending over backwards with repair / support especially with the Gen 2 power supply issues.   They are more concerned with marketing and number sold.   
 

Ironically the A6 cool new blue meters match the MA8950 but they no longer work via USB.   Good job on that update.  

I would like to add this,  I have dealt with Juan at Bliss and he is a stand up guy. Would deal with him again no question.   Honest and good advice.  He obviously has not had real issues with the ones he's sold.  

I hope Forte sees how bad the optics are on this one.  I'm avoiding dealers tied to the brand.   Who cares, just one pissed off guy right?   

If they care about the dealers they work with I encourage them to step up on behalf of the brand they represent. Hopefully they send the OP a new A10 as well.   It's their flagship.  Do the right thing Eversolo

I have avoided walking into my local dealers because they push Eversolo  so hard and I'm just not having any of that right now. I know all I need to know about the brand

 My last few purchases have been with dealers with no ties to Eversolo.   Makes me sick how they handled this from day 1.   

Just heard back from Eversolo.   They "aren't confident "  a replacement unit will correct the issues I've been having  since the unit was in warranty.    To me any company that denies warranty service is NOT worth doing business with.    

After stringing me along for over a year they are offering a T shirt , and some trigger cables, for my frustration.   That is a great way to make a customer even more angry 

Again, if anyone from Forte is reading this , you should be embarrassed as their distribution here in the states.    

@oddiofyl have connected that unit to try and replicate this issue in your system? 
if you would use coax out on the eversolo into your dac would it still cut out?

Hopefully your dad has another streamer to enjoy music. 
This is customer service at its worst.