Eversolo A10 died - Questions

@dman777 PM me if you would like for me to put you in touch with the distributor on Monday. I am an authorized dealer, and though you didn't purchase the unit from me, I'd be glad to try to connect you. Since Forte has taken over, service and support has gotten better with the brand. But before connecting you, I'll want to know some details about how you acquired the unit.

@blisshifi sure that would be great thank you. I bought it used. It worked great for a few months for me. It’s in pristine condition.  I knew the guy that sold it to me. He was a senior citizen that only had it a couple of months but started to have money issues, so he sold it. The unit is just a little over a year old being that they released at the end of December 2024.

I was assembling my second system (bedroom) and stayed away from Chinese products in general because of the potential service issues, but also because I want to contribute as little as possible to their ongoing military buildup via Chinese domestic taxes.  I ended up with an excellent Rega Brio integrated amplifier (made in England), Paradigm Premiere 200B speakers (made in Canada, purchased on sale), my Schiit Bifrost 2 DAC (made in USA and replaced in my main system by the Gungnir 2), and Morrow cabling (also made in the USA).  Only my streamer, a Wimm Pro Plus, is made in China, and it was fairly inexpensive.  Of note, there are three DACs in this system; at some point I will compare all three, but I think the Bifrost will remain the one in operation in this system.  I am quite pleased with the WiiM Pro Plus and ordered one for my office system—my Mac Mini M4Pro feeding my 1990s speakers via a modest integrated amp from about 2005–at a reduced price on Amazon’s Prime sale day.  I figured the WiiM streamers are low enough in cost to be disposable if I have difficulty getting them repaired if they fail.

Someone from Eversolo reached out to me after I commented on their Instagram page , but it's the same run around 

They only way they can make things right is to swap the A6 Master but I don't think they will.  Waiting for a response.   

Truly is and has been terrible support.  I don't even want to patronize any dealer who pushes them, saying they're great .  I feel like I'm being lied to.  I feel like if you are representing Eversolo you are not being straight with me as a customer.   

In their email to me they flat out lied me. I  believe  the XMOS chip in version one can not handle the FW after 1.2.50 and that's why it no longer recognized DAC.  I mentioned this and said I thought the Gen 2 uses a new XMOS chip?   She said no, only power supply. This 100% contradicts everything in their product announcement.  They are using every excuse not to honor their warranty.   

I also told them to do the right thing , not honoring your warranty because you don't have a fix is not how to handle a situation.  With all of the free units they've given in exchange for a review it's not a big ask.