Seller Silence


On two occasions during the past month I have posted a question to a seller about whether the item still has a manufacturers warranty. One selling an Aurender N20 and the other a JVC NZ700 projector. Neither has responded even though it has been a few weeks.

There should be a way to leave seller feedback before a sale to inform potential buyers of this issue.

proacman

Isn’t that up to you to call the manufacturer and have them explain the warranty? If you purchase gear that’s more than 1yr old, I would assume there is no warranty. If you’re not the original purchaser with an original receipt, I would assume the manufacturer won’t honor the warranty. The fact you want to give the Seller negative feedback when you haven’t purchased the item or had any communication with the seller is dirty in my opinion. I do agree that the seller should have better communication and try to answer your questions. If you have zero communication, just move on. 

I wouldn’t deal with a seller who wouldn’t acknowledge what appears to be a perfectly valid inquiry. It seems the sensible thing to do is simply to move on. 

The seller could have multiple offers to buy and is working with the most likely to purchase. See if the item is taken off the market or marked as sold within a week or so.

Out of courtesy they should at least respond.

Funny you should mention that.  I was communicating with a seller and when I asked about if there was a warranty, they flipped out and said stop wasting my time.  A simple no would have sufficed.  I ended up buying from someone else.  I don’t understand sellers that ghost.  Are you trying to sell it or not?  I’ve had plenty of questions as a seller that could be upsetting but I let it go because I’m trying to sell the equipment.  Let it go and move on.  There’s always another seller.  

Count to 5. That is how long it would take for a seller to respond, even if the response is no. It may just be an indication of rudeness but it also may be a warning sign that dealing with this seller if something goes wrong would be very frustrating. That is why I think there should be a way to allow pre-sale comments.