HOW can components be so expensive, and yet customer service is so bad.

“I found McIntosh at many high end dealers and so I thought they would stand by their equipment. ”

Are all dealers offer the same stellar experience? I have gone to McIntosh dealers and no one came around to greet or even ask what can I do for you?  And then, there were dealers that made sure all of my questions were answered. Choose good people (direct manufacturer or middleman) over the brand cause they would double your pleasure of owning a product regardless of the price point. 

I share another story, few years back we were looking for Mercedes AMG Sports Coupe. Went into nearby Mercedes dealer and no one came around to ask if we need any help. A week later, we walked into BMW dealership, greeted by a very nice gentleman, he was polite and patiently answered our questions. 4.5 hours later, we drove off in a $95K M3 Convertible. 

lalitk - Except for McIntosh/Revel/B&W/Harmon etc.  These manufacturers do not respond when contacted for support for their products.  

Yes, I did mention that the dealer whered I bought the product doesn't respond, but I'm primarily talking about the direct manufacturers and their poor support, regardless of price point.

I asked earlier for names of "good people" as you suggest and no one has yet offered any names.

I guess it depends on the company. I’ve always been able to talk with someone at Parasound, Pass, Ayre, VPI, Soundsmith, AVA, Magnepan and other American companies many times the owners themselves,

@mojo771 

Fortunately, I never had the need to knock on manufacture door cause my dealer took care of any support issues. There could be some underlying issues where a manufacturer unable to respond as we have seen from time to time. I would reach out to everyone in their dealer network to find out what’s going on with the manufacturer….i am sure someone would step up to offer assistance. 

VPI is so good, that the owner visited my house to help set up my table, because Upscale did it wrong.