I am sad


I am very sad. Feels like I’m stuck between a rock and a hard place.

My amplifier is malfunctioning. It happens. Just fix it and move on what’s the big deal? Well I’m trying. I need the company of the amp to send me the invoice so I can buy the part and start the fixing. But they don’t reply to my e-mails. It’s been 3 weeks since the last communication. The amp has been broken for 2 months. I just need them to let me pay for the part. I don’t understand what’s so difficult. I’m sad.

 

I’m unfortunately married to the sound of this amp. For example a person married to the Mcintosh sound or the Pass labs sound. My speakers (Summit X) are amplifier picky. They love this amp. I check my email 20x a day hoping to see the invoice. I also check the junks. They had already said the part is available for $300. I’m not even sad anymore. I am depressed.

samureyex

I agree with @carlsbad2. Presently, I have my beloved DAC in for service, and two days ago bought a used Sony carousel player for $7.49 at Goodwill. Of course, the sound quality is not nearly as good, but I'm enjoying listening just about as much, and very grateful to have it.

I always keep a spare or two around to keep the music going when something inevitably breaks.   Hope the amp fix works out!

@tooblue No, but it's a company in Europe.

@roxy54 @carlsbad2 I have spare amps. A schitt Aegir that sounds great on some bookies but lacking too much transparency for the summitX. Recently bought a class D gan amp. Neither are doing it for me. They make me want to turn off and do other things than listen to music. It's one of those things where you've gotten accustomed to a high level of transparency and finesse in music that makes it really hard to downgrade. 

@knotscott I haven't called since it's not a native English speaking company but I might have to consider this the next option. 

Frustrating, yes and I agree, sad. Looks like it’s highly thought of, I found an old listing from The Music Room.

I just sent a 'contact us' message on their website, to see if they respond in any way. I’ll let you know if they respond