Imagine you’re the owner of a business that’s in the dark concerning supply chain issues with your product and you have hundreds, if not thousands of anxious customers waiting for the solution to all of their audio problems.
How much of your time would you allocate to answer each and every one of them? And then their subsequent and time consuming follow up questions?
The obvious thing is to post the problems on your website, along with some kind of Q&A section that covers most of the queries. That would be going the extra mile but it would still not satisfy lots of those waiting. What’s a manufacturer to do?
All the best,
Nonoise