Enleum AMP23-R buyer beware!


My frustration has finally gotten the best of me.  I ordered (put a deposit down) an Enleum AMP23-R back in March based on the word the dealer got from Enleum that the order would be filled in 2 weeks, or the beginning of April.  It's now June 7th and no word from Enleum about shipping any units.  I know my dealer has been in touch with the company and the company is not responding.  They are also not giving any updates as to when units might be shipping.  

This is a bad look for Enleum and frankly has soured any excitement I had for their product.  I would steer clear of Enleum at this point.  I understand that a few units have been released to certain people for review purposes, but that also leaves a bad impression in my mind.  If you promised to release a certain number of units back in March to people who put money down and you can't fill orders now in June, it tarnishes your reputation as a company doing business in the high end market.  It doesn't matter how many rave reviews your product gets if you give the impression that you don't give a crap about your customers.  

The company says Enleum translates to "Enlightenment" which is just marketing mumbo jumbo.  Let's see if owner Soo In Chae will step up to the plate and treat his customers with respect.

sense63

Showing 3 responses by sense63

garyalex:  Working on it.

ghasley:  Yes, Soo was working with Bakoon and then went out on his own.

I know Enleum is a small company and I understand the supply chain issues.  At least a company like Decware let's potential customers know that the wait time is approx 1 year.  At that point, a customer can make up their mind as to whether or not to move forward. My frustration is when a manufacturer gives a false impression of when product will be shipped and then doesn't follow up regarding a change of circumstances.  If Enleum had said delivery for orders on such and such a date would be 6 months or even an unknown time frame, I can respect that.  That's not the case.  Enleum is not responding to requests for updates so the dealers can give their customers a potential time frame for shipping which is putting dealers in a tough spot.

After more jerking around toward the dealer (from Enleum), the order has been cancelled.