HELP FedEx Mangles Speakers - Refuses Claim

Jaybo, there are so many sellers that flat don't care. I just went through this with a complete moron. The typical response "your package is the only one ever to have a problem". Great comments in this thread and all small audio businesses should read and learn.

Pbredi, you MAY have a good claim looking at the packing used.Did Fedex inspect the packing and sign stating adequate packing was used? If not what is the seller doing for you? Did you have a separate agreement?

For heavy items I insist on TRIPLE boxing with a lot of space -- more than 4 inches -- between the second box and the third box. This has saved me. I know, it is more expensive. But it is the only way for me to receive things safely overseas. I have had near misses but nothing has arrived damaged.

As I mentioned above. How was the consignee even able to file a claim with fedex? Anyone know the answer to this question?

Shakey

Regarding the shipper - technically I used my FedEx online account linked to my credit card to pay for and generate the ground shipping labels. I emailed those printable labels to the individual shipper in NY. This is how I was able to file the claim and be in the driver's seat to deal with the damage claim issues firsthand.

FedEx pickup up the double boxes at a residence and did not open or otherwise inspect the inside packing.

If you think it is pretty much bomb proof packing then fight it to the end. They still have to prove to someone that it somehow does not meet there specs. Have them show you how they would have packed the boxes.
You have over 4" of good packing material surrounding the speakers and in this case it may be easy for you to prove your claim. It may be time for some legal action.