2. amps-preamps
  3. 171935-19020

VAC and Kevin Hayes are totally unresponsive. What's up with that?

The VAC Rennaissance Signature is the best preamp I've owned, and I've had some really good ones over the years.

Because I like the preamp so much, I tried to contact Kevin Hayes at VAC and inquired about possible factory upgrades to the unit.

I sent the serial number, then he replied and asked for top-off photos, so he could determine which version I owned. I sent photos and then nothing...

Every 2-3 weeks, I sent a polite, follow-up emails and heard nothing. This has been going on since the first week of September...

At this point, even if anyone at VAC ever did reply, I might be reluctant to send   them my preamp for fear that they'd have it for months and months and months or that I'd never hear from them again.

Anyone else have problems with getting in touch with VAC?

Thank.

kolledog
baylinor's avatar
baylinor
1,197 posts
 

Today's posts are depressing, lots of worries about how people are unfairly treated and looking for solutions. Well, the 20th century is behind us, gen X is about to run the show now. Customer service is mainly nonexistent no matter what you are shopping for. Probably comes from a lack of personal communication skills as we no longer actually talk to eachother but simply let our fingers do the talking. Cold way to resolve anything if you ask me. Welcome to the 21st century.

 

oddiofyl's avatar
oddiofyl
3,450 posts
 

VAC was at Capital Audio Fest so maybe they have just been flat out.  I don't know if you've ever been an exhibitor at an audio show but it takes months of prep.  Try them through FaceBook or Instagram maybe there's some firewall issue.  I hate social media but most companies monitor their presence on the web

douglas_schroeder
3,281 posts
 

As a reviewer who knows Kevin personally,  my characterization is that he and company are old school on communication tech, but rigorous on wanting to maintain quality in equipment and communication and customer satisfaction when established.  Kevin is among the highly trusted members of the industry in his relating to me in reviews over the years.  

There have been long gaps in  communication with many small manufacturers over the years.  Almost universally they have shown integrity ultimately.  

I do not know the  current operating conditions as it has been several years since the reviews. Even back then I had to sometimes try several times to have a conversation. If you can put up with some dead air space, it'll be ok.

asvjerry's avatar
asvjerry
4,264 posts
 

Keep the Faith....but expect trials as well as triumphs.

lukaske
307 posts
 

I have the same problems with VAC : via fb. I asked a lot of questions :. I used 6550 tubes in the VAC. phi 300.1 after weeks ,he said : "it's not allowed to use this tubes instead of KT88.  Than I replaced the tubes for KT88: the problem is now solved. Try to go to a tube-amp professional. He helped me a lot. I'm from Belgium , and in Europe there are still a few distributors. Amazing amp.but if you have problems...

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