VAC and Kevin Hayes are totally unresponsive. What's up with that?


The VAC Rennaissance Signature is the best preamp I've owned, and I've had some really good ones over the years.

Because I like the preamp so much, I tried to contact Kevin Hayes at VAC and inquired about possible factory upgrades to the unit.

I sent the serial number, then he replied and asked for top-off photos, so he could determine which version I owned. I sent photos and then nothing...

Every 2-3 weeks, I sent a polite, follow-up emails and heard nothing. This has been going on since the first week of September...

At this point, even if anyone at VAC ever did reply, I might be reluctant to send   them my preamp for fear that they'd have it for months and months and months or that I'd never hear from them again.

Anyone else have problems with getting in touch with VAC?

Thank.

kolledog

Showing 1 response by baylinor

Today's posts are depressing, lots of worries about how people are unfairly treated and looking for solutions. Well, the 20th century is behind us, gen X is about to run the show now. Customer service is mainly nonexistent no matter what you are shopping for. Probably comes from a lack of personal communication skills as we no longer actually talk to eachother but simply let our fingers do the talking. Cold way to resolve anything if you ask me. Welcome to the 21st century.