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Innuos Zenith can't connect to my.innuos

Hi--

Just took my new Innuos Zenith Mk III out of the box and hooked it up to an ethernet
port on my router to my Win 10 desktop and can see it fine (including its empty file
folders, lol) but as soon as I try to go to my.innuos.com to begin fw d/l and setup, their
page says no Innuos server found.  I guess they can't see my i.p. address so I've tried
re-starting the Mk III, turning off my A/V, checking and turning off auto port routing and a
bunch of similar things but nothing works so they can see my device and I can finish
setting it up to actually use it, lol.

It's the middle of a weekend night in G.B. so not expecting much help from Innuos.  Not to mention
their "support" website is the most barren I've ever seen.  Only a copy of their Quick Start Guide, which
I already have, and a broken link (404 error) to their assumedly more in-depth user manual.  No FAQs, trouble-shooting
guides, user communities, etc.

Any input appreciated.
fasiya
steveashe's avatar
Ag insider logo xs@2x
steveashe
113 posts
 
It you type the Innuos server IP address in the address bar of your browser your innuos server should come right up. I had the same problem with the upgrade to 2.05 on my Zen Mk3. I’m not familiar with Orange Squeeze but the Zen IP address should be viewable somewhere in that app.

Good facebook Innuos owners group btw https://www.facebook.com/groups/2332688600292230.

2.05 is a great upgrade otherwise.  Quite an upgrade in sound quality.  
gdnrbob
4,411 posts
 
@OP, 
Do you have any firewalls on your PC? Router settings?
Do you have any extensions running on your search engine?

I found my Google Adblock Plus and a couple others messed up the Innuos connection.-Hence, my use of MS Edge. And, I didn't need to add any extensions to make it work.
B
bander's avatar
bander
492 posts
 
I had problems with my Zenith not bring recognized. I contacted Innuous on a Thursday. They responded post haste and on Monday they did a remote session with my computer and all was well. They're customer service is top-notch. Do contact them.
oldears
386 posts
 
The Innuos Sense app will not work until you do the 2.0.x upgrade. Then the Orangesqueeze  app will no longer work.
ja_kub_sz's avatar
ja_kub_sz
254 posts
 
Yep, all's well.

Running v1.49 and everything works, have to update to v2.0 to get Innuos sense, but am holding off for a week or so to get a better handle on the current sound qualities to then better compare post update.

I've heard great things though about the sound improvements post v2.0.
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