@rich121 - I normally email her; she usually calls me or emails me back toward the end of the day. The mailbox is full is normal. The restructuring is a new one to me, but I'll try to reach them tomorrow and see what's up. Last I was in contact with Elina was May or so, re getting tubes.
Lack of Lamm customer service?
Purchased a used Lamm LL2.1 and emailed Elina about having seller ship directly to Lamm to have a Tech check it to spec and make sure all is well.
Haven’t gotten a reply back yet and after talking with another Lamm owner was told it could take ’months’ for something like this...
Is this true? I was also planning on getting the Lamm LP2.1 phono, new if I could not find a used one soon.. but if this is how their customer service is I think I will pass.
Many years ago I purchased a used Audible Illusions M3A preamp and loved it... then was offered a discount for the newest model years ago... I went for it and traded in the used for the new... then when I needed customer service it did not exist.. not at least in a realistic time frame... so I sold the preamp and never looked back.
I’m already starting to have buyers remorse....
Haven’t gotten a reply back yet and after talking with another Lamm owner was told it could take ’months’ for something like this...
Is this true? I was also planning on getting the Lamm LP2.1 phono, new if I could not find a used one soon.. but if this is how their customer service is I think I will pass.
Many years ago I purchased a used Audible Illusions M3A preamp and loved it... then was offered a discount for the newest model years ago... I went for it and traded in the used for the new... then when I needed customer service it did not exist.. not at least in a realistic time frame... so I sold the preamp and never looked back.
I’m already starting to have buyers remorse....
- ...
- 19 posts total
- 19 posts total