2. amps-preamps
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Lack of Lamm customer service?

Purchased a used Lamm LL2.1 and emailed Elina about having seller ship directly to Lamm to have a Tech check it to spec and make sure all is well.

Haven’t gotten a reply back yet and after talking with another Lamm owner was told it could take ’months’ for something like this...

Is this true? I was also planning on getting the Lamm LP2.1 phono, new if I could not find a used one soon.. but if this is how their customer service is I think I will pass.

Many years ago I purchased a used Audible Illusions M3A preamp and loved it... then was offered a discount for the newest model years ago... I went for it and traded in the used for the new... then when I needed customer service it did not exist.. not at least in a realistic time frame... so I sold the preamp and never looked back.

I’m already starting to have buyers remorse....


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Showing 2 responses by whart

whart's avatar
whart
2,967 posts
 
Me too. I think they prefer that you work through a dealer, but I didn't have one (or they didn't) at the time I was buying some of mine (a pair of ML2 SET amps which I still have and the L2 Reference line stage, which has since left the building). 
They do get a little overwhelmed, but usually come through. Elina is very nice too. Over the years, sometimes a little slower than other times, but on balance, my ownership experience, since around 2007-8 has been very good. 
whart's avatar
whart
2,967 posts
 
@rich121 - I normally email her; she usually calls me or emails me back toward the end of the day. The mailbox is full is normal. The restructuring is a new one to me, but I'll try to reach them tomorrow and see what's up. Last I was in contact with Elina was May or so, re getting tubes. 
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